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Freesat FAQs

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Do I need to get a satellite dish to watch freesat?

Yes. freesat works in a similarly to other satellite broadcasters like Sky TV, which need a satellite dish to receive the channel signals. In fact if you have an old Sky dish on your building we may be able to re-use this to pick up your freesat channels.

Can I watch my freesat channels in another room?

Yes.

To watch freesat in other rooms you will need to have a freesat box in each room you want to watch it, you will also need to have additional cables ran from the satellite dish which will require the installation of a Quad (4way) LNB or an Octo (8way) LNB to supply enough connections. Having multiple boxes installed in this way gives you the ability to watch different freesat stations in different rooms of your home. The engineer can install this on the day of your freesat installation and you can either pre pay or pay on day.

Connection to additional rooms start at £107

How many rooms can it work in?

Typically we will install a satellite dish with a Standard universal LNB which supplies 1 output to 1 freesat box, for multiple box systems we would supply either a Quad (4way) LNB or an Octo (8way) LNB depending on your individual system setup.

Can the dish go on the roof/chimney?

Yes. We are happy to locate the dish in as discreet a location as possible for you. For Specialist Height Installations there is an additional Cost for details of possible extra charges please see below.

Will I need to pay extra for a heights installation?

Yes.
Install to roof or chimney of house £40
Install to flat or tenement £55

What does the Satellite dish look like?

We fit a Black mesh 60cm dish.

How many channels do you get?

freesat brings you over 140 great digital TV and radio channels, including High Definition (HD) programming from the BBC and ITV, super fast digital text, enhanced interactivity, as well as digital subtitles and audio description, all with no monthly bills.

How do they install it?

A Satellite dish will be fitted to your building from this will run a cable to you TV point and connect directly to your freesat/ freesat+ box
.

Are we shown how to work it?

Yes our engineer with do a system run through once install has been done.

How long does it take?

Approx 40mins

How many rooms can it work in?

1 feed/connection is 1 room. You must have a box in each room in order to view freesat in each room


I’m having Signal Problems with my freesat FAQ’s

We have no freesat signal and blue light is on?

Check the receiver is switched ON – the receiver maybe in Standby

The TV is displaying no signal?

II.    Check the receiver is switched ON
III.    Check the TV set to the correct input channel (Scart/ HDMI)
IV.    Check the receiver is connected to the TV (Scart/ HDMI leads)
V.    Check the receiver is connected to the satellite dish (Downlead)
VI.    Check the receiver is not ‘locked up’ – Reboot the receiver

On screen guide receiver is displaying “no signal”?

I.    Check the receiver is not ‘locked up’ – Reboot the receiver
II.    Check the receiver is connected to the satellite dish (Downlead)
(Turn the receiver power OFF before checking the Downlead connections)

Low signal levels displayed on the receiver OSG
I.    Check the receiver is properly connected to the satellite dish (Downlead)
(Turn the receiver power OFF before checking the Downlead connections)
II.    Check the satellite dish is not being obstructed (trees, scaffolding etc)
III.    If the signal levels remain low the satellite dish maybe faulty or require realignment (Engineer visit recommended)

TV picture is freezing?

I.    Check the signal strength on the receivers OSG (If poor – continue)
II.    Check the receiver is properly connected to the satellite dish (Downlead)
(Turn the receiver power OFF before checking the Downlead connections)
III.    Check the satellite dish is not being obstructed (trees, scaffolding etc)
IV.    If the signal levels remain low the satellite dish maybe faulty or require realignment (Engineer visit recommended)

TV picture is breaking up?

I.    Check the signal strength on the receivers OSG (If poor – continue)
II.    Check the receiver is properly connected to the satellite dish (Downlead)
(Turn the receiver power OFF before checking the Downlead connections)
III.    Check the satellite dish is not being obstructed (trees, scaffolding etc)
IV.    If the signal levels remain low the satellite dish maybe faulty or require realignment (Engineer visit recommended)

Channels missing?

I.    Check the signal strength on the receivers OSG (If poor – continue)
II.    Check the receiver is properly connected to the satellite dish (Downlead)
(Turn the receiver power OFF before checking the Downlead connections)
III.    Check the satellite dish is not being obstructed (trees, scaffolding etc)
IV.    Check the following satellite channels (low band - Ch1- H/ Ch2 -V/ Ch3 -Lo/ Ch4 -Hi) – (High band - Ch1- H/ Ch2 -V/ Ch3 -Lo/ Ch4 -Hi) - This checks the function of the dish LNB
V.    If some of these channels are missing the satellite dish maybe faulty or require realignment (Engineer visit recommended)

Tv channels recently added are missing?

I.    Check the EPG data is up to date – Carry out an EPG update
II.    Check the signal strength on the receivers OSG (As previously described)


Receiver problems


Receiver not working?

I.    Check the receiver is switched ON
II.    Check the receiver is plugged in and the mains supply is switched ON

Receiver stuck?

I.    Turn the mains supply OFF/ON at the socket to reboot the receiver
(Do not reboot the receiver during the initial set up process)

Remote control not working?

I.    Check the remote batteries are operational – replace if required
II.    Check the remote sensor on the receiver is not being obstructed
III.    Check the remote control is in the correct mode (maybe stuck in TV mode etc)

“NO SIGNAL” Appearing on TV?

I.    Check the receiver is switched ON
II.    Check the TV set to the correct input channel (Scart/ HDMI)
III.    Check the receiver is connected to the TV (Scart/ HDMI leads)
IV.    Check the receiver is connected to the satellite dish (Downlead)
V.    Check the receiver is not ‘locked up’ – Reboot the receiver

‘Blue/Blank’ screen displaying in TV?

I.    Check the receiver is switched ON
II.    Check the TV set to the correct input channel (Scart/ HDMI)
III.    Check the receiver is connected to the TV (Scart/ HDMI leads)
IV.    Check the receiver is connected to the satellite dish (Downlead)
V.    Check the receiver is not ‘locked up’ – Reboot the receiver

Sound coming for the channel but no picture showing?

I.    Check the Scart Lead is properly inserted


No sound or picture?

I.    Check the Scart Lead is properly inserted

HD Picture not displaying?

I.    Check the receiver is switched ON
II.    Check the program is being broadcast in HD
III.    Check the TV set to the correct input channel (HDMI)
IV.    Check the receiver is connected to the TV (HDMI leads)

HD Picture is poor?

I.    Check the program is being broadcast in HD
II.    Check the TV set to the correct input channel (HDMI)
III.    Check the TV picture format is correctly set up (resolution)
IV.    Check the receiver is connected to the TV (HDMI leads)

Not receiving the correct regional service eg. News?

I.    Check your postcode is properly entered into the receiver during setup

Freesat box not recording?

I.    Check that the time/ date is correctly entered during setup
II.    Check that the EPG information is up to date (Carry out an update)
III.    Check that the receiver is properly connected to two signal feeds (twin tuner)
 
Unit 11,Telford Court
9 South Avenue,
Clydebank Business Park,
Clydebank
G81 2NR		 Contact Us


0141 952 1933

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